State Farm® Insurance Agent Jewelz Santiago

"This place is horrible. On August 28th 2023 I called this office to pay my auto insurance and they used my debit card that's on file to pay someone else's auto insurance. They charged my card $450. January of 2024 I get pulled over by the cops and was told my registration was suspended for a non payment on August 28th of 2023. I had an overlaps of 17 days due to these people's mistake. I had to turn in my plates for 17 days and had to get a rental because it was my bday weekend. "KATHERINE" the "MANAGER" has been giving me the run around since January. Every time I call they tell me she's busy and that she will give me a call back but never does. I personally went to see speak to her 1 day and she said I was going to get a refund for my rental and I still haven't received anything yet. I couldn't pick up my kids for 2 weeks, had to take days off of work and get a rental due to someone's mistake in this office. I have proof I made a payment with someone in this office because I checked my call log history. Every time I want to speak to someone higher than "Katherine" they tell me she's the one in charge. She's very unprofessional. My debit card has been on file for yrs, how can you pay someone else's insurance with my personal information? makes no sense at all. What kind of manager is Katherine? 3 months giving me the run around smh"

"Edward is the epitome of Exceptional Customer Service!! He has gone above and beyond for me in setting up my new car insurance (even during holiday time). The best pricing, transparency & open communication! Thanks Edward, your service is much appreciated and I look forward to being a loyal client for years to come. ***UPDATE***: It has been just about 2 months since I’ve had a policy with this particular business and let’s just say they pretend to provide great customer service in the beginning and BEG you to write reviews just to inflate their true customer service. While it was all initially very pleasant to work with Edward, now that I am a client all of the initial customer service has gone out of the window. No responses, No assistance and No customer service after they’ve gotten your money. I would beware of this business simply because what they portray is not indicative of who they truly are. Inconsistent customer service and very money-hungry. Consider all factors before doing business here."

"At first, there was wonderful service from this agency. Each month the premium would be taken off my checking account...all was well. Then I purchased another policy. The agent who opened the policy was polite and nice, and everything went fine. I even wrote a nice review for him. Then the day came when I had to report a loss. My first taste of something going wrong was when I called the office to add to my claim. I was told by another agent that she would add the information because my agent was not in the office. The next day when I spoke to my agent, I was told that the additional loss items could not be added because it was too late. What a circus between my agent and the underwriting department. I had to call several times to get anything done. I called the agent and told him what was happening. I received an email that informed me that the claim had been denied. I called the agent and was told that he never received that notice. I got so fed up with having to call nearly every day that I tried to reach the owner. First I asked for her number, but no one had it. I went online and got the information. I sent her a message. To this day, I have not received a response from her. I made one of my usual calls to the claims department. I was lucky enough to reach a nice and knowledgeable claims officer, who listened to my woes. She went through the claim with me. It was found that the policy had a host of items claimed as losses. The only item that was claimed as a loss was a computer monitor. She went through everything on the claim report. Then issued a payout. The next day, I received an email from another agent telling me that the underwriting department needed more information about the losses and that if not received the claim would be denied. I replied in an email telling the agent that the claim had been settled. I also called my agent and left a message telling him the same thing. I have not heard from either of them. Today, called my agent to request that the policies be terminated. I was told he would have to call me back. I sent him an email just in case he is unable to get back to me."

"(Loyal customers mean Nothing)I was a customer for 7 years the first 4 years was great amazing in fact had no problems even got a car loan the professionalism of Ms.Santiago i believe her name was made me want to be a loyal customer. But when she left it was almost something new with my bill each month the new people horrible I felt like I was being robbed an lied to. I ask to be Transferred to the officer's where Ms Santiago was they said I couldn't an didn't tell where she moved but State Farm corporate told me that was a lie. I was asking why my bill wasn't Consistent and why it kept going up. The young man said the parts of vehicles were going up. But mind you they really wasn't no help when I had got damaged to my vehicle also ( nothing to do with my actions other drivers where at fault) twice by a bus and a lady back up on me . When it came to getting help from them🚮 . Other then paper work it was NO Help whatsoever. The new agent don't even seem knowledgeable. The Last 3year was horrible and a headache. But the experience I got with Ms.Santiago and Katherine who made me feel almost like family I stayed that long but now🚮🚮🚮🚮🚮🚮 it's tash. Had to moved to another office through corporate because i couldn't trust them anymore or to even transfer me properly . A insurance company is supposed to bring peace not worry . Only wrote this with the hopes Ms.Santiago see this to rectify it so she doesn't lose business ."

"Thank you for having me in your wonderful office. Felt very welcoming but a big shot out too licensed agent Edward Rodriguez he was upmost very informative and helped me pick the best plan to protect me and my family. Would recommend him to everybody so he can assist with your insurance need & most importantly protect your family."